Frequently Asked Questions

Yes, all ROCare Global formulations undergo rigorous testing. We work with experienced formulators and dermatologists to ensure our products are safe, effective, and gentle enough for sensitive skin types.

Absolutely. We are strictly committed to cruelty-free practices and never test our products on animals. The majority of our personal care line is also 100% vegan. You can check the specific ingredient list on each product page.

Each product page features a detailed "Goes Well With" section and "Key Benefits" breakdown to help you choose. If you still aren't sure, you can reach out to our customer care team via WhatsApp for a personalized recommendation based on your specific skin concerns.

We offer secure, nationwide delivery across all of Bangladesh. We partner with top-tier courier services (such as Pathao, RedX, and Steadfast) to ensure your products arrive safely to your doorstep.

For deliveries inside Dhaka, you can expect your package within 1 to 3 business days. For locations outside Dhaka, standard delivery typically takes 3 to 5 business days, depending on the exact district.

We accept Cash on Delivery (COD) nationwide. You can also securely pre-pay via Mobile Financial Services (bKash, Nagad) or using major Credit/Debit cards through our integrated secure payment gateway.

Because we aim to process and dispatch orders as quickly as possible, we can only accept cancellations or changes within a short time window. If your order has not yet been shipped from our warehouse, please contact us immediately on WhatsApp to request a change.

While we package our luxury goods securely, transit damage can rarely occur. If you receive a damaged or leaking item, please take a photo immediately and contact our support team within 3 days. We will arrange a free replacement as per our Return Policy.